Loma Linda University Medical Center - Murrieta is a patient centered care provider. As a patient you have the right to be informed and to be involved in the decisions regarding your care. If you cannot be involved, your rights can be legally exercised on your behalf by someone you designate. This person will be authorized to make decisions for you when you are temporarily incapacitated.
As a patient you have the right to:
1. Considerate and respectful care, and to be made comfortable. You have the right to respect your cultural, psychosocial, spiritual, and personal values, beliefs, preferences.
2. Have a family member (or other representative of your choosing) and your own physician notified promptly of you admission to the hospital.
3. Know the name of the physician who was primary responsibility for coordinating your care and the names and professional relationships of other physicians and non-physicians who will see you.
4. Receive information about your health status, diagnosis, prognosis, course of treatment, prospects for recovery and outcomes of care (including unanticipated outcomes) in terms you can understand. You have the right to effective communication and to participate in the development and implementation of your plan of care. You have the right to participate in ethical questions that arise in the course of your care, including issues of conflict resolution, withholding resuscitative services, and forgoing or withdrawing life-sustaining treatment.
5. Make decisions regarding medical care, and receive as much information about any proposed treatment or procedure as you may need in order to give informed consent or to refuse a course of treatment. Except in emergencies, this information shall include a description of the procedure or treatment, the medically significant risks involved, alternate courses of treatment or non-treatment and the risks involved in each, and the name of the person who will carry out the procedure or treatment.
6. Request or refuse treatment, to the extent permitted by law. However, you do not have the grit to demand inappropriate or medically unnecessary treatment of services. You have the rights to leave the hospital even against the advice of physicians, to the extent permitted by law.
7. Be advised if the hospital/personal physician proposes to engage in or perform human experimentation affecting your care or treatment, you have the right to refuse to participate in such research projects.
8. Reasonable responses to any reasonable request made for service.
9. Appropriate assessment and management of your pain, information about pain, pain relief measures and to participate in pain management decisions. You may request or reject the use of any or all modalities to relieve pain, including opiate medication, but if so must inform you that there are physicians that specialize in the treatment of severe chronic pain with methods that include the use of opiates.
10. Formulate Advance Directives. This includes designating a decision maker if you become incapable of understanding a proposed treatment or become unable to communicate your wishes regarding care. Hospital staff and practitioners who provide care in the hospital shall comply with these directives. All patients’ rights apply to the person who has legal responsibility to make decisions regarding medical care on your behalf.
11. Have personal privacy respected. Case discussion, consultation, examination and treatment are confidential and should be conducted discreetly. You have the right to be told the reason for the presence of any individual. You have the right to have visitors leave prior to an examination and when treatment issues are being discussed. Privacy curtains will be used in semi-private rooms.
12. Confidential treatment of all communications and records pertaining to your care and stay in the hospital. You will receive a separate “Notice of Privacy Practices” that explains your privacy right in detail and how we may use and disclose your protected health information.
13. Received care in a safe setting, free from mental, physical, sexual or verbal abuse and neglect, exploitation or harassment. You have the right to access protective and advocacy services including notifying government agencies of neglect or abuse.
14. Be free from restraints and seclusion of any form used as a means of coercion. Discipline, convenience or retaliation by staff.
15. Reasonable continuity of care and to know in advance the time and location of appointments as well as the identity of the persons providing the care.
16. Be informed by the physician, or a delegate of the physician, of continuing health care requirements and options following discharge from the hospital. You have the right to be involved in the development and implementation of your discharge from the hospital. Upon your request, a friend or family member may be provided this information also.
17.Know which hospital rules and policies apply to your conduct while a patient.
18.Designate visitors of your choosing, if you have decision-making capacity, whether or not the visitor is related by blood or marriage, unless:
- No visitors are allowed.
- The facility reasonable determines that the presence of a particular visitor would endanger the health or safety of a patient, a member of the health facility staff or other visitor to the health facility, or would significantly disrupt the operations of the facility.
- You have told the health facility that you no longer want a particular person to visit.
- However, a health facility may establish reasonable restrictions upon visitation, including restrictions upon the hours of visitation and number of visitors.
19. Have your wishes considered, if you lack decision-making capacity, for the purposes of determining who may visit. The method of that consideration will be disclosed in the hospital policy on visitation. At a minimum, the hospital shall include any persons living in your household.
20. Examine and receive an explanation of the hospital’s bill regardless of the source of payment.
21. Exercise these rights without regard to sex, race, color, religion, ancestry, national origin, age, disability, medical condition, marital status, sexual orientation, educational background, economic status or the source of payment for care.
As a patient you are responsible for:
1. Providing accurate and complete information to your healthcare providers about your present and past medical conditions and all other matters pertaining to your health.
2. Reporting unexpected changes in your condition to your healthcare providers.
3. Informing your healthcare providers whether or not you understand the plan of care and what is expected of you.
4. Following the treatment plan recommended by your healthcare providers.
5. Keeping appointments and, if you cannot, notifying the proper person.
6. Knowing the consequences of your own actions if you refuse treatment or do not follow the healthcare providers’ instructions.
7. Being considerate of the rights of other patients and hospital personnel and to follow hospital policy and regulations regarding care and conduct.
Concerns & Grievances
If you have concerns about the care that you or your family member has received, we encourage you to speak to your physician or with the Director of the service. If you feel that your concerns were not resolved and you wish to file a grievance with this hospital, you may do so by writing or by calling:
Loma Linda University Medical Center – Murrieta
28062 Baxter Road
Murrieta, CA 92563
The grievance committee will review each grievance and provide you with a written response with 30 days. The written response will contain the name of a person to contact at the hospital, the steps taken to investigate the grievance, the results of the grievance process, and the date of completion of the grievance process. Concerns regarding quality of care or premature discharge will also be referred to the appropriate Utilization and Quality Control Peer Review Organization (PRO).
Filing A Complaint
To file a complaint with the California Department of Public Health regardless of whether you use the hospital’s grievance process, you may do so by writing or calling The California Department of Public Health. Their address and phone number is:
California Department of Public Health
Licensing and Certification Program
Riverside District Office
625 E. Carnegie Drive, Suite 280
San Bernardino, CA 92408
To file a complaint with The Joint Commission regardless of whether you use the hospital’s grievance process, you may do so by writing or calling The Joint Commission. Their address and phone number is:
Office of Quality Monitoring
The Joint Commission
One Renaissance Blvd.
Oakbrook, IL 60181
This Patient Rights’ and Responsibilities document incorporates the requirements of The Joint Commission, Title 22, California Code of Regulations, Section 70707; Health and Safety Code Sections 1262.6, 1288.4 and 124960; and 42 C.F.R. Section 482.12 (Medicare Conditions of Participation).